We can be contacted either through mail, phone or email. If you call and don't get an answer then please leave a message with your name, telephone number and brief message of your need. We will answer as quickly as possible. Please use our tollfree number below. Our store phone is typically manned from 5:30PM CST to 12:00AM CST. We try to accomodate those who are at home who would like to get a voice to work with versus a machine. All day calls will be followed up as soon as possible. You can always email us or write us and we will follow-up as promptly as possible. I Got Your Bag P.O. Box 941694 Plano, TX 75094-1694 Toll Free: 1-888-604-9072 In Dallas (214) 432-3076 Fax Number: (480) 275-3293 Email us at: purses@igotyourbag.com Retailers please fax a copy of your Resale permit to the fax number above. Also complete the on-line registration process by clicking the customer login so we can give you access. Access will be granted once we receive a copy of the Resale permit and your on-line registration.